News for 'Customer Service'

Ukraine's underwater drones hit 2 Russian oil tankers in Black Sea

Ukraine's underwater drones hit 2 Russian oil tankers in Black Sea

Rediff.com1 Dec 2025

Ukraine claimed responsibility after explosions hit the vessels on Friday and Saturday.

Over 800 IndiGo flights cancelled on day 5 as cancellation chaos persists

Over 800 IndiGo flights cancelled on day 5 as cancellation chaos persists

Rediff.com6 Dec 2025

DGCA provided temporary relief to IndiGo, which is partially owned by Rahul Bhatia, by rolling back the night duty definition to 12 am-5 am from 12 am-6 am earlier, and allowing its pilots to do six night-landings from two earlier, besides other relaxations.

Young Earners, Start With A Minimum Rs 1 Cr Cover

Young Earners, Start With A Minimum Rs 1 Cr Cover

Rediff.com27 Nov 2025

Younger customers should opt for increasing cover as their financial commitments are likely to rise in the future.

'Large Part Of Capital Needs To Be Met Via GIFT City'

'Large Part Of Capital Needs To Be Met Via GIFT City'

Rediff.com8 Dec 2025

'Foreign capital will continue to come directly into India, but companies have realised that GIFT City is a more cost-efficient way of channelling funds.'

Board nod must for bank entities to do same biz: RBI

Board nod must for bank entities to do same biz: RBI

Rediff.com6 Dec 2025

The Reserve Bank of India (RBI) on Friday allowed multiple entities in a bank group to undertake the same business as long as they cater to different client segments, while mandating board approval to ensure that any overlap in business has proper rationale and justification.

Software updates completed for 338 A320 planes in India

Software updates completed for 338 A320 planes in India

Rediff.com30 Nov 2025

As many as 338 A320 family aircraft operated by Indian airlines require the software upgrade to address a potential issue related to flight controls, and modifications have been carried out in more than half of the affected fleet, according to DGCA data.

'A Big Chunk Of India's Office Workers Will End Up Becoming Part Of The Gig Economy'

'A Big Chunk Of India's Office Workers Will End Up Becoming Part Of The Gig Economy'

Rediff.com3 Dec 2025

'More and more people from the middle class will become self-employed gig workers mostly working from home, rather than as office workers with salary, promotion, bonuses, etc.'

Will 1600 Number Stop Scam Calls?

Will 1600 Number Stop Scam Calls?

Rediff.com20 Nov 2025

Trai has ordered BFSI firms to move service and transaction calls to the 1600 series from 2026 to reduce spam, financial fraud, and rising digital arrest scams.

IndiGo cancelled 650 flights on Sunday, operated 1,650

IndiGo cancelled 650 flights on Sunday, operated 1,650

Rediff.com7 Dec 2025

IndiGo is operating 1,650 flights of its 2,300 daily domestic and international flights on Sunday, and 650 remain cancelled for the day, amid the airline's operations gradually stabilising after massive disruptions in the last five days, the airline said.

How insurers stand to gain from GST rate cut

How insurers stand to gain from GST rate cut

Rediff.com4 Dec 2025

The exemption of individual life and health insurance premiums from the Goods and Services Tax (GST) enables the insurance industry to make products affordable and attractive, said Ajay Seth, chairman of Insurance Regulatory and Development Authority of India (Irdai) at the Business Standard BFSI Insight Summit 2025.

Bharti Airtel Q2 profit more than doubles to Rs 8,651 crore

Bharti Airtel Q2 profit more than doubles to Rs 8,651 crore

Rediff.com3 Nov 2025

Bharti Airtel on Monday reported over twofold jump in consolidated net profit at Rs 8,651 crore for September quarter FY26, mainly on account of growth in high-paying smartphone customers and post-paid connections.

Why IT Firms Face 5-10% Payroll Hike

Why IT Firms Face 5-10% Payroll Hike

Rediff.com24 Nov 2025

'Companies will need to revisit compensation structures, contracts, staffing models, and human resources system.'

Microsoft to invest $17.5 billion for India's AI-first future: Nadella

Microsoft to invest $17.5 billion for India's AI-first future: Nadella

Rediff.com9 Dec 2025

Microsoft CEO Satya Nadella on Tuesday announced plans to invest $17.5 billion in India to help build infrastructure and sovereign capabilities for the country's AI-first future, marking the third major AI-driven investment in the country in the past two months. Microsoft said that the $17.5 billion (around Rs 1.58 lakh crore) investment builds on the $3 billion (around Rs 26,955 crore) funding announced earlier this year, which the company is on track to spend by the end of CY (calendar year) 2026.

GST 2.0 bolstered momentum, economy on stable footing

GST 2.0 bolstered momentum, economy on stable footing

Rediff.com28 Nov 2025

The reduction in the goods and services tax (GST) rates has increased the momentum in India's economic activity both on the supply and demand sides, while robust agricultural activity - reflected in the strong onset of rabi sowing and adequate reservoir levels - has reinforced the outlook for food supply and rural incomes, the finance ministry said on Thursday.

HC bars Indian firm from using Tesla trademark

HC bars Indian firm from using Tesla trademark

Rediff.com27 Nov 2025

The Delhi high court has granted interim injunction in favour of US-based Tesla Inc by directing Indian company Tesla Power India not to use trademarks 'Tesla Power' or 'Tesla Power USA' in any form, including manufacturing of electric vehicles.

Trump's Language Of Fascism

Trump's Language Of Fascism

Rediff.com8 Dec 2025

'Non-compatible with Western Civilization' is about as vague and jingoistic as it gets and Trump saying this gives full license to his acolytes to go full throttle on making life as difficult and scary as possible for as many non-white people as possible,' notes Sree Sreenivasan.

After hotels, online travel portals come under GST lens

After hotels, online travel portals come under GST lens

Rediff.com18 Oct 2025

After issuing notices to hotels across the country for allegedly underpaying goods and services tax (GST) on restaurant services, the revenue department has now widened its scrutiny by seeking information from online travel platforms.

With firefighting behind them, insurers can now shift gears and focus on growth

With firefighting behind them, insurers can now shift gears and focus on growth

Rediff.com3 Dec 2025

Recent years have been turbulent for the insurance industry due to direct and indirect tax reforms, regulatory overhaul and other external pressures. The events cumulatively slowed growth rate to single digits from the high teens seen earlier.

How Your Grievances Can Be Fixed!

How Your Grievances Can Be Fixed!

Rediff.com14 Oct 2025

CPGRAMS -- an online platform available to citizens 24x7 to lodge their grievances to public authorities on service delivery -- has existed for close to two decades. But it has never been this active, points out Tamal Bandyopadhyay.

'Banks Need To Reinvent Themselves'

'Banks Need To Reinvent Themselves'

Rediff.com3 Nov 2025

'Reinvention is not a hugely difficult task. With technology as available today, you can reinvent yourself pretty quickly.'

India a top priority: Prosus CEO

India a top priority: Prosus CEO

Rediff.com2 Dec 2025

Highlighting India as the company's most important growth market, Fabricio Bloisi, group chief executive officer (CEO) of the Dutch technology investor Prosus signaled a sharp acceleration in artificial-intelligence investments across its portfolio in the country.

How To Use BNPL Wisely

How To Use BNPL Wisely

Rediff.com13 Nov 2025

Before signing up for a BNPL plan, read the fine print carefully and watch for red flags like unclear repayment terms, vague information on interest or late fees, and marketing that downplays the cost of default.

Over 300 planes affected in India amid Airbus A320 glitch

Over 300 planes affected in India amid Airbus A320 glitch

Rediff.com29 Nov 2025

According to the latest data from the aviation regulator DGCA, IndiGo and Air India did not cancel any flights, while Air India Express cancelled four flights due to the system modification process.

Tata Motors' CV arm lists on BSE, seeks clean mobility, tech-led growth

Tata Motors' CV arm lists on BSE, seeks clean mobility, tech-led growth

Rediff.com13 Nov 2025

Tata Motors' commercial vehicle (CV) business debuted on the BSE on Wednesday, completing the automaker's long-planned demerger into separate listed entities for its passenger and CV operations.

10 Tips To Grow Your Brand On Social Media

10 Tips To Grow Your Brand On Social Media

Rediff.com21 Nov 2025

People connect with people. No matter how small your brand is, when you share your journey or the why behind your business, you automatically humanise your brand and make it unique as compared to faceless competitors, says Vinayak Burman.

TCS, TPG to invest Rs 18,000 cr in data centre biz

TCS, TPG to invest Rs 18,000 cr in data centre biz

Rediff.com20 Nov 2025

The country's largest IT services company TCS on Thursday announced a tie-up with private equity major TPG for its upcoming data centre business, in which both the partners aim to invest Rs 18,000 crore. TPG will invest $1 billion or around Rs 8,870 crore in the AI data centre business christened as 'Hypervault', and hold a stake between 27.5-49 per cent in the venture.

'For FY26, We Expect Corporate Loan Book Upto Rs 4 Tn'

'For FY26, We Expect Corporate Loan Book Upto Rs 4 Tn'

Rediff.com15 Nov 2025

'We currently have new proposals worth Rs 1.48 trillion in the pipeline.'

'My Life Has Been Paused Without My Consent'

'My Life Has Been Paused Without My Consent'

Rediff.com12 Dec 2025

Thousands of Indian H-1B workers are stranded in India after sudden visa appointment cancellations at US consulates.

Don't Exit Midcaps. Think Long Term

Don't Exit Midcaps. Think Long Term

Rediff.com5 Dec 2025

'Stopping now would defeat the core purpose of an SIP, which is to average out the purchase cost over market cycles.'

DGCA Moves In As IndiGo Turbulence Continues

DGCA Moves In As IndiGo Turbulence Continues

Rediff.com11 Dec 2025

The DGCA has formed two specialised teams to internally monitor IndiGo's daily operations.

IndiGo Crisis: 'Well-Orchestrated To Pressure Government, DGCA'

IndiGo Crisis: 'Well-Orchestrated To Pressure Government, DGCA'

Rediff.com6 Dec 2025

'Where rostering systems are automated and duty time software interfaces directly with DGCA, the assertion that they suddenly discovered crew shortages is simply implausible.' 'If adequate crew planning hasn't materialised within 12 to 24 months from inception, how will 45 days -- from December 5 to February 12 -- suddenly resolve matters?'

HDFC Bank barred from onboarding new clients in Dubai branch

HDFC Bank barred from onboarding new clients in Dubai branch

Rediff.com27 Sep 2025

HDFC Bank has been barred from onboarding new customers at its Dubai International Financial Centre branch by the local regulator. HDFC Bank, India's largest private sector lender, said it has initiated the necessary steps to comply with the notice of the Dubai Financial Services Authority and added that it does not see any material impact from it.

Why Banks Are Struggling For Deposits

Why Banks Are Struggling For Deposits

Rediff.com19 Nov 2025

As deposit growth lags credit expansion, Indian banks face shrinking low-cost Casa inflows, rising funding costs, and structural shifts driven by UPI, e-Kuber, and digital savings trends, points out Tamal Bandyopadhyay.

Budget wishlist: Industry seeks easier tax rules, dispute fixes

Budget wishlist: Industry seeks easier tax rules, dispute fixes

Rediff.com3 Nov 2025

With the Union Budget three months away, major industry chambers have submitted to the government proposals on common taxes, seeking simpler compliance and a quicker resolution of tax disputes.

Nykaa net profit more than triples to Rs 34 crore

Nykaa net profit more than triples to Rs 34 crore

Rediff.com8 Nov 2025

FSN E-Commerce Ventures Ltd, the parent company of beauty retailer Nykaa, recorded a 3.4x growth in net profit at ~34.43 crore in the second quarter of FY26, up from ~10.04 crore in the corresponding period last year.

Banks Offer More Flexibility In Nominations

Banks Offer More Flexibility In Nominations

Rediff.com6 Nov 2025

Beginning November 1, 2025, bank customers can name up to four nominees for their accounts and lockers.

Vodafone Idea net loss narrows to Rs 5,524 crore in Q2

Vodafone Idea net loss narrows to Rs 5,524 crore in Q2

Rediff.com11 Nov 2025

Debt-ridden telecom operator Vodafone Idea on Monday said its consolidated net loss narrowed to Rs 5,524 crore in the second quarter ended September compared to the year-ago period, mainly on account of savings in finance cost on debt from banks and an increase in average revenue per user supported by a tariff hike.

Axis Max Life aims to be 'breakout No. 3' in life insurance: MD & CEO

Axis Max Life aims to be 'breakout No. 3' in life insurance: MD & CEO

Rediff.com22 Nov 2025

Following Axis Max Life Insurance's second-quarter results for 2025-26, Sumit Madan, managing director and chief executive officer of the company, speaks to Aathira Varier and Subrata Panda/Business Standard about growth aspirations, strategies to offset the impact of the input tax credit (ITC) withdrawal, reverse merger plans, and more.

IndiGo Board Unsure If CEO Must Go

IndiGo Board Unsure If CEO Must Go

Rediff.com9 Dec 2025

'I don't think it is right to remove him over one lapse. The focus should be on restoring operations, not on removing a key management personnel.'

GST Made Easy From Nov 1

GST Made Easy From Nov 1

Rediff.com25 Oct 2025

Nearly 96 per cent of new applicants will benefit from this simplified approval route.